Why you should take this training?

The training is designed to introduce and develop techniques to improve your skills in communicating with various customers. It will also allow you to answer the following questions:

1. What is your personal potential in terms of interpersonal communication;
2. What are the secrets of body language;
3. How to develop assertive communication skills;
4. How to build a proper relationship with the interlocutor;
5. How to develop skills to communicate effectively with people with exhibiting different personalities and behaviours;
6. How to improve your skills in dealing with difficult situations that occur on a daily basis at work.

Who is it for?

1. For those who would like to improve their communication in business contacts;
2. For those whose work relies heavily on communicating with external and/or internal customers;
3. For those who want to find working solutions to resolve difficult situations due to poor communication.

Agenda of the training:

I. Professional attitude to building a relationship with the interlocutor.

II. Differences in how people communicate.

III. The point of various actions in the communication process.

IV. Identifying the personality type of the interlocutor.

V. Secrets of body language.

VI. Getting to know your potential.

VII. Speech management in business dealings.

VIII. Active listening.

IX. Assertiveness in communication.

X. Persuasion and influence in the communication process.

XI. Steering the conversation with questions.