Why you should take this training?

The training is designed to provide participants with the knowledge and skills to effectively cope with stress and maintain inner balance as one of the most desirable life skills, given the bewildering pace of life in the modern world. Although people differ in their innate predisposition when it comes to stress resistance (genetic predisposition), the ability to cope with difficult (stressful) situations can be trained or improved to a really large extent.

Who is it for?

For anyone who wants to acquire the skills to deal with difficult situations, acquire the knowledge and methodology to tackle negative stress, enhance a positive attitude towards themselves and learn to cope with stress.

Agenda of the training:

I. Stress in the workplace:

1. Definition of the term “stress”.
2. Stress levels.
3. Sources and causes of stress.
4. Stressful situations.
5. The stress spiral.

II. Why do we need stress?

1. Positive and negative stress.
2. How to find the bright side of difficult situations (how much depends on our perception of the world).
3. Ways of dealing with difficult situations.
4. Signs of stress in various spheres: thinking, behaviour, emotions and body.
5. The toll of prolonged stress.
6. An interactive model of stress.

III. Communication barriers:

1. One-sided and two-sided messages.
2. Emotion-based behaviour.
3. Emotional and rational messages.
4. Communication barriers as one of the main sources of stress.
5. Communication and its importance in generating and reducing stress.

IV. Be your own personal fireman: how to use prevention when you are a manager (techniques for recovering and strengthening personal resources):

1. Principles of anti-stress living.
2. Prevention.
3. Stress – truths and myths.
4. Resilience resources and human traits that help cope with stress.
5. Techniques and ways of coping with stress (practice).

V. Assertiveness in stressful situations:

1. The assertive approach (attitude towards oneself, others and life)
2. Assertive versus non-assertive behaviour (passive, aggressive, manipulative)
3. Factors inhibiting assertiveness
4. Assertiveness in dealing with clients and colleagues.
5. Selected assertiveness techniques.
6. Strengthening motivation to develop assertiveness.
7. Identifying areas of social interaction where one behaves assertively versus non-assertively.

VI. Motivation and development of a proper assertive attitude:

1. Building and enhancing a positive self-image,
2. Living up to your values,
3. Setting realistic goals,
4. Taking care of yourself, getting in touch with your feelings,
5. Developing self-control,
6. Strengthening choice skills