"It is not about what you see, it is about how your mind sees it"

- A.G. Kamieński

Business etiquette

Why you should take this training?

The training has been designed specially for modern managers, professionals and self-employed entrepreneurs. Participation in the training will allow you to validate how you behave in the company of other people and learn more about professional etiquette.

The training is intended to present the following issues to participants:

  1. How to make a good first impression?
  2. How to make smart conversation?
  3. Is occupational hierarchy important when getting into a car?
  4. How to develop your professional image?
  5. Which cutlery is used for what?
  6. What is netiquette?

Who is it for?

The training is intended for those who take part in business and social meetings on the daily basis, representing the company. The training is designed for managers, executives, salespeople and employees who are in frequent contact with customers and business partners, as well as those who wish to corroborate and expand their knowledge and skills in the field of etiquette and savoir-vivre.

Agenda of the training:

I. FIRST CONTACT – greeting, handshake, standing up and introducing (broken down into universal principles, social relations and business relations):

  1. Universal rules: the “3-5”" rule, handshakes, where to greet and where not to, how to avoid gaffes
  2. Business and social relations – greeting, handshakes, kissing hands, standing up, introducing oneself
  3. Business cards – types, layout, giving and importance of calling cards

II. THE LANGUAGE OF SAVOIR-VIVRE – the art of the word in professional life, the rules of politeness in discussion:

  1. Forms of address: academic, official, aristocratic, courtesy-based
  2. Going 'personal'
  3. Conversational skills: starting the conversation, language culture, admissible and inadmissible topics, active listening, praising and accepting compliments

III. PRECEDENCE – the order of seniority, or on the usefulness of professional and social hierarchies:

  1. Hierarchy: official versus social hierarchy, who comes first and why
  2. Door and lift etiquette
  3. Travelling by car: hierarchy of seats, how to get in and out with style
  4. Seating hierarchy at the table: seating layout in business and social settings

IV. Receptions and business meetings versus social gatherings:

  1. Formal receptions: standing and seated receptions, rules of conduct
  2. Social gatherings: rules of conduct
  3. Behind the office door: how to receive and pay business visits, welcome business guests, serve refreshments in the company, follow the right conversation course, say goodbye
  4. Savoir-vivre in opera and theatre
  5. Elegant gifting: gifts, flowers, peculiarities in the art of gifting
  6. Invitations: how to invite, key components of an invitation and their meaning

V. PROFESSIONAL IMAGE – secrets of professional dress and appearance:

  1. Basic canons of professional dress
  2. Businessman: the looks, types of outfits matching the occasion, golden rules for a stylish gentleman, avoiding a gaffe – how to choose the right clothes
  3. Businesswoman: the looks, hairstyle, make-up, manicure, jewellery, types of outfits matching the occasion, golden rules for a stylish lady, avoiding a gaffe – how to choose the right clothes

VI. RESTAURANTS – savoir-vivre at the table:

  1. Entering the restaurant – ordering and sequence of dishes, waiter service
  2. Table setting – types of cutlery and glassware, their arrangement and use
  3. Alcoholic beverages – matching the beverage to the occasion
  4. How to eat certain foods
  5. Elegant and casual – rules of conduct at the table
  6. Speeches and toasts – when, for whom and how to make tchem
  7. Leaving the restaurant – paying the bill, giving tips

VII. ELECTRONIC COMMUNICATION – connecting in style:

  1. Netiquette – etiquette on the Internet
  2. Rules for using e-mail – smart message writing, spamming, chain letters
  3. Rules of telephone use – greeting and goodbye phrases, having a conversation, who takes precedence: the caller or the accompanying person

VIII. SAVOIR-VIVRE ABROAD – rules of conduct in international business contacts:

  1. Business meetings, greetings, business cards, forms of address, receiving guests, the looks – broken down by culture: South America, USA and Europe, Middle East, Asia and Africa
  2. Non-verbal communication: cultural differences in gestures, facial expressions, eye contact and distance kept
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