Why you should take this training?

The training will allow you to master the skills indispensable for a professional secretary/assistant. Participants will learn how to work reliably, providing high quality “services”, how to be an open and communicative person even in difficult or conflict situations, how to keep you emotions at bay even when dealing with a hot-tempered superior or customer. Participants will gain practical knowledge useful in their day-to-day professional work.

Who is it for?

The training is intended for secretaries, assistants and employees whose professional work involves helping their superiors in administrative matters, organising correspondence, taking notes, who are responsible for setting up meetings, taking care of visitors, who mediate contacts between the management and the staff and clients, who supervise the course of the working day according to the adopted schedule and who are involved in other auxiliary activities.

Agenda of the training:

I. The secretariat as the company's information centre:

1. Is secretariat necessary?
2. A perfect secretary-assistant
3. A professional secretary
4. Responsibilities of the Secretariat

II. Secretarial administrative tasks:

1. Organisation of the circulation of correspondence
2. Methods of document storage
3. Modern means of documentation
4. Stages of correspondence circulation

III. Correspondence – bare necessities:

1. Letters with a title
2. Letters with an address
3. Mixed letters
4. Commercial letters

IV. Time management in the secretariat:

1. Heads and Assistants
2. Co-workers and stakeholders
3. Telephone calls
4. Work delegations
5. Public Relations

V. Briefings, meetings and conferences:

1. Inviting
2. Visitors in the company
3. Secretary and marketing
4. Presentations

VI. Modern technologies in the office:

1. Microsoft Office in the Secretariat (Word, Excel, PowerPoint, Access)
2. E-mail
3. WWW
4. Corporate network or Intranet
5. Time management support systems